Your Privacy

Troncbox recognises the importance of respecting and protecting your personal data (information), and to be able to continue to provide you with the level of service you have come to expect from us, we need to collect, process and share a certain amount of information about you.

In this document, we explain what information we’re likely to hold, how we collect it and how we will use or share it. It also explains your rights and how to contact us or your local supervisory authority in the event you have a complaint. Our commitment to you is that we will continue to treat your personal data fairly and legally and with the same discretion and respect as we have always applied.

This policy applies to all your information however captured, including via our App, through our website or via telephone conversations with our staff. This includes situations when you:

  • visit the Troncbox website (“Site“) or link to this Privacy Policy
  • visit our branded social media pages
  • use Opsyte and associated services (the “App”) as an authorised user, for example, as an employee of one of our Troncbox customers who provided you with access to our services
  • tick the “I agree” buttons when first using Troncbox
  • visit our offices or contact our Operational teams via phone or email or otherwise receive communications from us
  • register for, attend and/or otherwise take part in our events, webinars or campaigns including participating in the Troncbox community
  • When using the App, Troncbox, which is owned by WMT Troncmaster Services Ltd as a starting point the data processor of your information. The businesses to which we are providing the App and associated services warrant in our agreements with them that they have complied with and shall continue to comply with the relevant applicable data protection laws in relation to the data they control and pass to us and that they have the necessary legal basis to use the data in relation to the services we provide to them.

With regard to the other situations mentioned above, Troncbox is the data controller. This means that we exercise judgment in determining how and why to process the information you share with us. We may share your information with the other members of our group of companies. If you are using the App as a private person (and not as an employee of our business customer), Troncbox is also the data controller for that processing of your personal data.

If you have questions about how we process your information that aren’t answered in this policy, we invite you to get in touch with us at or contact your local telephone support Contact.

What information we collect and how we use it

Here we summarise the information we collect, why and how we use it and who we share it with.

We will keep your data secure and won’t sell your personal data to third parties. We only use your personal data to help us provide you with a great service.

Troncbox is committed to protecting you and your employer’s privacy. We only collect and use Personal Data to provide you and your employer with troncmaster serivces and all associated services, and tailor the information we share with you to help make it relevant, useful and timely. We will only share your personal data with organisations involved in fulfilling our role as your troncmaster services platform provider, such as:

our operational service partners, including our data processors, in order to operate the App and the Sites and deliver the services you have requested and/or with trusted partners to help us perform statistical analysis, marketing campaigns, PR campaigns, remarketing, send you email or postal mail, or provide customer support; and any existing or future member of the Troncbox group of companies. Please keep in mind that if you publicly disclose Personal Data and/or usage data through our App or our Sites, we are not responsible for the security of the personal data you publicly disclose (which may be collected and used by others).

The Sites may contain links to make it easier for you to visit other websites. These websites are managed by third parties and we encourage you to review the privacy statements of these websites so that you can understand how they collect, use and share your information. Troncbox is not responsible for the privacy statements or other content on websites it may link to.