Troncbox recognises the importance of respecting and protecting your personal data (information), and
to be able to continue to provide you with the level of service you have come to expect from us, we
need to collect, process and share a certain amount of information about you.
In this document, we explain what information we’re likely to hold, how we collect it and how we
will use or share it. It also explains your rights and how to contact us or your local supervisory
authority in the event you have a complaint. Our commitment to you is that we will continue to treat
your personal data fairly and legally and with the same discretion and respect as we have always
This policy applies to all your information however captured, including via our App, through our
website or via telephone conversations with our staff. This includes situations when you:
visit our branded social media pages
use Opsyte and associated services (the “App”) as an authorised user, for example, as an
employee of one of our Troncbox customers who provided you with access to our services
tick the “I agree” buttons when first using Troncbox
visit our offices or contact our Operational teams via phone or email or otherwise receive
communications from us
register for, attend and/or otherwise take part in our events, webinars or campaigns including
participating in the Troncbox community
When using the App, Troncbox, which is owned by WMT Troncmaster Services Ltd as a starting point
the data processor of your information. The businesses to which we are providing the App and
associated services warrant in our agreements with them that they have complied with and shall
continue to comply with the relevant applicable data protection laws in relation to the data
they control and pass to us and that they have the necessary legal basis to use the data in
relation to the services we provide to them.
With regard to the other situations mentioned above, Troncbox is the data controller. This means
that we exercise judgment in determining how and why to process the information you share with us.
We may share your information with the other members of our group of companies. If you are using the
App as a private person (and not as an employee of our business customer), Troncbox is also the data
controller for that processing of your personal data.
If you have questions about how we process your information that aren’t answered in this policy, we
invite you to get in touch with us at support@Troncbox.com or contact your local telephone support
What information we collect and how we use it
Here we summarise the information we collect, why and how we use it and who we share it with.
We will keep your data secure and won’t sell your personal data to third parties. We only use your
personal data to help us provide you with a great service.
Troncbox is committed to protecting you and your employer’s privacy. We only collect and use
Personal Data to provide you and your employer with troncmaster serivces and all associated
services, and tailor the information we share with you to help make it relevant, useful and timely.
We will only share your personal data with organisations involved in fulfilling our role as your
troncmaster services platform provider, such as:
our operational service partners, including our data processors, in order to operate the App and the
Sites and deliver the services you have requested and/or with trusted partners to help us perform
statistical analysis, marketing campaigns, PR campaigns, remarketing, send you email or postal mail,
or provide customer support; and
any existing or future member of the Troncbox group of companies.
Please keep in mind that if you publicly disclose Personal Data and/or usage data through our App or
our Sites, we are not responsible for the security of the personal data you publicly disclose (which
may be collected and used by others).
The Sites may contain links to make it easier for you to visit other websites. These websites are
managed by third parties and we encourage you to review the privacy statements of these websites so
that you can understand how they collect, use and share your information. Troncbox is not
responsible for the privacy statements or other content on websites it may link to.
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